Question

What Do I Do if I Get Errors While Paying Online?

Answer

Guests who attempt to book tickets on the V Australia website from behind a Microsoft ISA Proxy server might experience timeouts while waiting for payments to process.

This only appears to happen when using Internet Explorer. A possible work-around is downloading and installing an alternative browser.

To get the most functionality out of the V Australia website using a browser other than Internet Explorer, we recommend Opera.

You should also check your browser version and PC environment with those listed on the FAQ item ‘Known Issues with Internet Explorer’.

If you are sure that none of the configurations and circumstances apply to your system you should then follow the process outlined in the FAQ item, 'I'm STILL having problems with your website!'.

You might also find these useful

• I'm Still Having Problem With Your Website - What Can I Do?
• How to Make Sure You Have the Latest Version of the Website